1. Position Purpose

The General QAM is responsible for the overall Quality Assurance and Quality Management system of MyTho, TraVinh and all approved subcontractors.

The main objective is to ensure that all garments are produced according to customer requirements, approved samples, specifications, technical standards, quality standards and company procedures.

The General QAM must establish one consistent quality standard across all production locations, identify problems before they become major issues, and ensure that corrective actions are implemented and verified.

The General QAM reports directly to senior management and must work independently from Production and Merchandising when making quality decisions.

2. Main Responsibilities

A. Overall Quality Management

• Establish and maintain quality standards for MyTho, TraVinh and subcontractors.
• Ensure all factories follow the company’s Quality Management System.
• Monitor quality performance and identify recurring problems.
• Establish clear quality targets for each factory and production line.
• Ensure quality procedures are understood and followed by QA, QC and production teams.
• Standardize inspection procedures between factories.
• Ensure customer-specific quality requirements are implemented.

B. Pre-Production Quality Control

• Review quality requirements before production starts.
• Participate in Pre-Production Meetings.
• Review approved samples, measurement specifications, construction details and workmanship requirements.
• Ensure risks are identified before cutting and production.
• Confirm that QA/QC teams understand the critical quality points of each style.
• Ensure first-piece/initial production approval is completed before bulk production continues.

C. Production Quality Control

• Monitor inline and end-line quality performance.
• Ensure QC inspections are performed according to company and customer requirements.
• Monitor DHU, defect rates, rework, alteration and rejection levels.
• Identify critical defects immediately.
• Stop or escalate production when quality is outside acceptable limits.
• Ensure root-cause analysis is performed for repeated defects.
• Verify corrective actions on the production floor.

D. Final Inspection & Shipment Quality

• Ensure final inspections are completed correctly and on time.
• Review inspection results and AQL performance.
• Monitor customer inspection results and rejected shipments.
• Ensure all quality issues are resolved before shipment.
• Escalate any shipment-risk immediately to management and Merchandising.

E. Subcontractor Quality Management

• Establish minimum quality standards for all subcontractors.
• Conduct regular quality audits at subcontractor facilities.
• Approve subcontractors from a quality perspective before production.
• Monitor subcontractor quality performance.
• Ensure subcontractors use approved samples, specifications and inspection procedures.
• Review subcontractor inspection reports.
• Follow up corrective actions and verify closure.
• Escalate subcontractors that repeatedly fail quality requirements.
• Maintain a quality ranking/performance overview for all subcontractors.

F. QA/QC Team Management

• Manage and guide QA Managers, QAMs, QA Supervisors and QC teams.
• Define responsibilities and inspection standards.
• Train QA/QC staff where weaknesses are identified.
• Conduct regular meetings with factory QA teams.
• Evaluate QA/QC performance.
• Ensure QA/QC personnel remain independent and objective.
• Identify training requirements and arrange corrective training.

G. Customer & Audit Requirements

• Ensure compliance with customer quality standards.
• Prepare factories for customer audits and inspections.
• Follow up audit findings and CAPA.
• Maintain documentation for quality audits.
• Ensure all customer complaints are investigated and closed.
• Analyze customer complaints for recurring problems.

H. Reporting & KPI Management

The General QAM must maintain and report, at minimum:

• DHU / Defect Rate
• First Pass Yield
• Inline inspection results
• End-line inspection results
• Final inspection results
• AQL inspection results
• Rework percentage
• Alteration percentage
• Rejection rate
• Customer complaints
• Customer inspection failures
• CAPA status
• Quality audit results
• Subcontractor quality performance
• Top recurring defects
• Corrective-action closure rate

3. Authority

The General QAM has the authority to:

• Require production to correct quality problems immediately.
• Request additional inspection when quality performance is unacceptable.
• Escalate serious quality problems directly to senior management.
• Recommend stopping production when critical quality risks exist.
• Reject products that do not meet approved quality standards.
• Require corrective action from factories and subcontractors.
• Recommend suspension or removal of subcontractors with repeated quality failures.

The General QAM must never compromise quality standards because of production pressure or shipment deadlines.

4. Required Cooperation

The General QAM works closely with:

• Executive Director / Senior Management
• Factory Manager
• Production Manager
• Planning Manager
• Merchandiser Manager
• Merchandisers
• Technical Department
• IE Department
• Cutting Department
• Mechanic Department
• QA/QC Teams
• Sample Room
• Subcontractors

The General QAM is a cross-factory quality function and must maintain the same quality standards in MyTho, TraVinh and subcontractors.

5. Management Principle

Quality must be controlled at the source, not discovered at final inspection.

The General QAM must therefore focus on prevention, early detection, root-cause analysis and permanent corrective action rather than only finding defects at the end of production.